FAQ

  • Confidentiality of packages
  • In order to protect your privacy,we promise send your products in a secret condition,the packaging will be a box,without any pictures and words about sex.
  • When does my order ship?

  • 98% of the time orders are processed and shipped within 24 hours (in stock items only) during the business week.

  • How do I tun my toy on/off?

  • All toys come with an instruction pamphlet. Most toys you hold down the power button for 2 –3 seconds until it lights up and then push the power button once more to start cycling through patterns or intensities. For turning the toy off you hold down for 2 –3 seconds. Toys that come with a remote use the same steps. Please note that remotes are automatically synced to the toy.

  • Are your products safe ?

  • Yes, they are safe, all raw material we use are human skin and environment friendly, passed CE, ROHS, REACH test,and quality control department especially responsible for quality checking in each process.

  • How do I clean my toy?

  • After use, the “toy” has a large amount of secretions and lubricant residue. If cleanliness isn't maintained, It will easily breed bacteria. Best way to ensure a clean and healthy experience is to clean the “toy” immediately after use.You can view our maintenance guide.

  • What lubricant is safe to use with my toy?

  • Our toys are best enjoyed with water based or oil based lubricant. Do not use silicone-based lube with our toys, as this can compromise the material.

  • How do I store my toy?

  • We recommend storing in an airtight container, as silicone can be a lint magnet and cloth can dull the surface of silicone over time. Please do not store in prolonged direct sunlight, as this can cause colors to fade. Your toy is safe to store alongside other items that are 100% silicone, glass, steel, plastic, or wood.

  • Do you accept returns?

  • Due to the nature of our products, all sales are final and we do not accept returns or exchanges.Incase there is a legitimate product defect within 7 days of you receiving your order. Take opportunity of our free replacement policy.