Return Policy

All sales are final and neither cancellations nor product changes are guaranteed, unless confirmed by our staff. Once tracking number is confirmed and the order has been processed, no cancellations, or changes are possible including shipping address or changes related to different variants. For issues related to changes and cancellations, please email support@homitoys@gmail.com with in 24 hours of your order being placed for fastest changes/cancellations.

Due to a shortage of staff because of COVID-19, we have limited customer service and thus you may experience a longer than usual response time. If you don't receive a response in a timely fashion due to the high number of queries and your order is processed; we cannot make any changes to your order. The best solution is to provide all accurate information before you place your order.

Delivered/Undeliverable/Incorrect Address Orders: It is solely the customers' responsibility to provide us with 100% accurate delivery information when the order is placed. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received from the courier. Please take care in providing your shipping information, apartment number, to whom the package is addressed (Occupant of the address), and complete delivery address at the time your order is placed. What you provide is exactly how your shipping label will be printed. Packages delivered to the wrong address, marked as undeliverable/disposed, addressee unknown, incomplete address, or, returned to sender will not result in a replacement or a refund.

Return/Change of Mind: All sales are final thus returning items due to a change of mind is not possible. We do not accept returns or exchanges due to the nature of our products.

Customers are responsible for all duties/taxes imposed by the destination country to which the package is being shipped. It's the customers' responsibility to ensure that the items they are ordering aren't prohibited or illegal in their home country. If products are seized by the destination country customs due to being illegal or not permitted under their local laws, no refunds will be issued.

If there is a problem with your order, please email orders@homitoys@gmail.com for the quickest response.

Replacement Policy

In case there is a legitimate product defect within 7 days of you receiving your order. Take the opportunity of our free replacement policy.

If your purchase is still within the 7 days period and has a legitimate defect then please feel free to email replacements@homitoys@gmail.com with video proof of your claim and make sure to read the instructions.

The final decision if a product will be replaced free of the cost lies solely with homitoy.com and we reserve the right of refusal.

Disclaimer: Every individual's user experience and how they rate the functions and utility of the products offered at homitoy.com can greatly differ and it only reflects the respective user's personal opinion. homitoy.com doesn't guarantee 100% Satisfaction when it comes to user experience, homitoy.com only guarantees a safe, secure, and secret shopping experience.